Your claim can take four to six weeks to process. If payment has not been received within six weeks of submission, you should call your insurance company to check on the status of your claim. The customer service department is the best place to start.

Before you call, be sure to have the following information:

  • Date of service
  • Type of service received or name of the drug for which the claim was submitted
  • Name of provider that performed the service or dispensed the medication
  • Total charge submitted for reimbursement
  • Policy number (found on your insurance card)
  • Name of insured
  • Insured’s date of birth